Privacy Policy
Last updated: December 2024
Introduction
Calverda LLC ("Calverda," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial management platform and related services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Service.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. If you enable multi-factor authentication, we store related security credentials.
Financial Data
When you connect your bank accounts through Plaid, we receive account balances, transaction history, and account metadata. This data is used to provide you with cash flow projections, runway calculations, and financial insights.
Entity and Asset Information
You may provide information about legal entities (LLCs, trusts, corporations), assets (properties, investments, vehicles), obligations (mortgages, loans), and insurance policies. This information is used to provide consolidated financial views and compliance tracking.
Documents
You may upload documents such as deeds, contracts, tax returns, and financial statements. These are stored securely and used only to provide the Service.
Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and error logs for troubleshooting.
How We Use Your Information
- Provide, maintain, and improve the Service
- Calculate cash runway and financial projections
- Generate compliance reminders and deadline tracking
- Process AI-powered document analysis and natural language queries
- Send transactional emails (password resets, verification, notifications)
- Respond to your requests and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
Data Sharing and Third Parties
We share your information with the following third-party service providers who assist us in operating the Service:
- Plaid Inc. — Bank account linking and transaction synchronization
- Amazon Web Services (AWS) — Document storage and cloud infrastructure
- Anthropic — AI-powered document analysis and natural language query processing
- Postmark — Transactional email delivery
- Sentry — Error tracking and application monitoring
We do not sell your personal information to third parties. We may disclose your information if required by law, court order, or governmental authority.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Secure password hashing
- Multi-factor authentication support
- Role-based access controls
- Regular security audits and monitoring
- Comprehensive audit logging
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.
AI usage data and logs are retained for up to 90 days by default, after which they are automatically deleted.
Your Rights
Depending on your location, you may have the following rights:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal information
- Data Portability — Request an export of your data in a machine-readable format
- Withdraw Consent — Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at legal@calverda.com.
Children's Privacy
The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Calverda LLC
Email: legal@calverda.com